Appalling service from MRP Online- Order No: ***

I went on MRP Online to purchase earings and I paid for my goods on the 29/11/2017, I received an email on the 07/12/2017 informing me that my items have arrived at MRP Greenacres. However when I went to the store and waited for about 20 minutes because they could not find my items, one of the staff took my contact details and said they would call me when they found them. To this day I have only received 1 phone call from the store manager informing me that they are busy investigating. I have sent numerous emails to Reagan Naicker but I still have not received feedback. I have asked them for a refund as I can not wait for them to finish their investigations. This is so unfair on me and I would never use the facility again. I am going to make sure that I tell everyone that I know of the kind of service I received from MRP.