Appalling service by Mr Price Online Customer Service

I am so appalled by Mr Price online and the lack of customer service that they have for their customers. I placed an online order on the 12 June 2019 and opted for the R60 delivery to get my delivery at my earliest convenience ( usually get it within 2 days). I called to follow up on my order on the 14th June only to be told by Berlin Daniels that i should have called earlier that day as the courier guys said the address provided is incorrect yet no one bothered to call me to validate the address of which they have been delivering to for the past few years when I place my orders. I then told them to deliver the items at my home as we were approaching the weekend and i was told that DawnWing says they will not be able to deliver in Soweto. I then said we should meet at Clearwater Mall as that is in Roodepoort but i was told that I must drive to my workplace and wait for them as that is where my parcel was supposed to be delivered. Not considering my safety as a woman to be alone in an empty building waiting for them nor my petrol to drive to work on a weekend and come back .

I believe that the customer is king in any business and by the looks of things, DawnWing is king in Mr Price's eyes.

To top it all, I only received my order on the 19th June 2019 , 7 days later and was insulted with a R15 voucher from them. I am disgusted beyond words by their service and insult. You have lost yourself a customer and i am definitely going to spread the word.

Lebo Sibiya