1 reviews | Active since Mar 2013
Appalling service
On the 5th of November 2022, I was at Mr Price in Peladi Mall Turfloop. I saw a light blue denim dungaree which was amongst clothes that were marked down. It was the only one left and it had no price tag on it. I took it and when I got to the counter I was told that its part of old stock and its the only one left. They had to check through their records to find the price for it since there was no price tag on it. At first a lady called Dora was assisting me and then she asked someone else to help with checking as she was busy with the long cues, I was asked to stand on the side while the lady checked. Another guy called Jacob or Joseph(I can't remember) appeared and said he was checking for me, 15 minutes passed without any update from Jacob he dissappeared, Dora kept on saying they were checking. It was now going for 45 minutes when me and my friend that I was with complained that this was taking too long that a guy that was introduced to us as a manager came to ask what was a problem. We explained that we have been waiting for too long for a price for this item I wanted to purchase, mind you the guy has been at the till the whole time we were standing there, he didn't even bother to ask what was the problem. Eventually someone came with the code from somewhere and it was punched in and I was told that the dungarees were over R300 (I can't remember the exact price cos I lost the slip). My main complaint is that the manager could have made an effort of making sure that we didn't waste so much time waiting for a price code, he acted as if we were wasting his time, he didn't treat us as customers at all. On top of that he made me pay the original price of the item while it was amongst clothes that were on sale(old stock). The only reason why I insisted on waiting for them to serve me is because that was the only dungaree left that was my size, if it was not for that I would have left that store without buying anything. I am never going back to that store ever again, I have never seen such a non caring manager in my life. Jacob/Joseph behaved way more better than him even apologizing for the delay.
