APPALLING SERVICE

I am very disappointed at the very poor service that I have received from webchat consultant Lungile from the mrp group one the 9th Nov 2022 time 6;17pm. This agent wasn't helpful at all and did NOTHING to assist me with my simple enquiry.

I was not even able to get the information I was looking for. I had an horrific experience with purchasing items with mrp online store before. I have made two online orders separately. The first item was ordered on the 29 Oct 2022 and the due date for the item to be delivered was the 4th November 2022 . I keep checking my status on mrp app and just shows shipping and no further updated. I become concerned when my second item arrived at the store and my very first order is still pending. I have tried to contact mrp app webchat and the waiting time is ridiculously long especially, when I had to spend all my time on my lunch break chasing up on an issue and not being able to get any type or assistance. I have finally gotten threw to Lungile and this agent just basically told the system isn't responding and I should resend my query again the next day and ended the chat immediately not allowing me to respond .

That is basically called call avoidance and I wish for this appalling behavior to be dealt with area manager because you cannot treat customers like that. I basically wasted my entire time and still haven't gotten an updated on my online order and would like to know what the delay is??????