Appalling response

<p>On the 15 December 2016 we entered Mr Price in Canal Walk at about about 10 am with our parcel that we purchased at Ackerman's about 15 min pria to walking in the store my husband put the parcel down and looked for a T-shirt as I approached him coming from the ladies section I asked him where the parcel was and just like that it was missing I immediately went to the security and asked them as it was a big bag and we just got into the shop and since they each bag in and coming out I thought they would be a good a option to ask but no luck security was adamant the bag never left the store I went to the manager who was standing nearby but showing no interest as he could see that we were in distress as the bag was worth R1800 he said I must go to the counter and make an announcement when I got there the guy said he can't as the person might still be in store we left and sat outside the store in hope of seeing our bag then I realised that the store had cameras and then my husband went in and asked the manager if we could go to o the camera he said plainly the camera's doesn't work in that section and our instinct was that one of the staff must have taken it as the store was empty and the securitys assumption very disgusted on get the response that we got from staff even so I will close my account with Mr Price and will not support their stores I must say the centre security was very hands on and supportive</p>