Appalling insure claims service from Mrp Group

I submitted an insurance claim for Retrenchment on my Customer Protection Plan from my emails *** 25/04/2020 and again on 27/04/2020, informing MrP that I had been retrenched. I then sent a follow up email on 15/06/2020 asking for feedback, but to no avail.

On 23/06/2020 I called their Insurance department and was eventually furnished with a form that I needed to complete and send back with supporting documents. I sent all the necessary documentation as per their request on 26/06/2020 and the only feedback that has been provided to me on 16 July 2020 was to send them a clearer ID copy, which I did on the same day. Not even an acknowledgement email thereafter. I received an sms and call from Mrp that my account is in default and that the Credit Bereau has been notified of the aforementioned. I sent them a whatsapp on 08 July - after being advised to do so by one of their collections agents, informing them that I needed this matter to be given urgent attention as my credit scoring is being affected by their disservice.

I didn't receive any response until 17 July 2020 upon which I was referred right back to the same Insurance department that failed me. To date, I have still received no feedback and they are continuing to put adverse information on my profile on the Credit bereau. No one from their Insurance department has ever even bothered to call me regarding this matter.