Appalling customer service.

I am appalled by the service at Mr price Pavilion and I am only giving them one star because I don't have an option for half a star. I am 4 months pregnant and classed as high risk, and I was asked to join a very, very long queue just to exchange one pair of flops. I spoke to a lady an Indian lady with a name that starts with N and explained my situation I was told with so much attitude that pregnant people as well as elderly people do not get "special treatment". I decided to leave without exchanging my item and as I was leaving I could see the line full of elderly people and this one elderly man could barely stand. The lines are extremely long and slow for no apparent reason and the other day I went there, they had two pay points so what happened to that? I had to go buy another pair at Pick n pay clothing and their service is impeccable, ended up buying 4 pairs. Mr price could learn a thing or 2 from Pick n pay clothing. Mr price is the only store in the entire mall that doesn't cater for pregnant and elderly people plus their service is nonsense, no one is ever available to assist you on the floor.