APPALLED & DISGUSTED
On the 5th August i bought 2 tops at their branch in V & A Waterfront. When i got the receipt it did not make sense to me, but left it. However when i got home i noticed that i was overcharged. Bearing in mind I live in Claremont , i took a drive to Kenilworth Centre only to find out that they cannot assist me i have to go to the store where the item was bought. I called them this morning. I was told to drive on my petrol, and then pay for parking at the Waterfront all because of a mistake that was made by one of their staff member, The top was marked down to R100,00 and i was charged full price R139,99. I have to drive out at least R90,00 petrol and parking probably R30 or R40.00 . The least they can do if i have to go and there is offer me a voucher for inconveniencing me and the mistake they made, instead I have to spend more of my own money to be refunded R40,00 for a mistake on their part.
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
Good day
Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.
Kind Regards
Mr Price
