appalled by the attitude of Mr Price manager

My brother paid R678 for items that cost R339 because of an error made the Mr Price machine. we had to bring a bank statement on 26-03-15 for the reversal of the transaction. the cashier looked at the bank statement and told us that the money would be returned in 3 days. i told her that that was not what we were told the previous day by the manager. she went and spoke with another man and came back and took the bank card and the slip and said she was phoning absa. while she was on the phone, my brother received an sms notification to say money was deducted in his account. this meant he paid for the third time for the clothes he bought.<br> <br> at this point we requested to speak with the manager. a man came and told us that \it was the technology"that was making these errors and that we had to wait for monday for the money to be refunded. he said there was nothing they could do. i told him that it was not our fault that they could not deal with their technology which lead to my brother paying R1017 for things that cost R339. that manager was so rude as he addressed us. he did not care that we were inconvenienced and when i asked him for his details he wrote on a piece of paper \""ENVOR\"""""