1 reviews | Active since Jun 2017

09 Jun 2017, 20:37

Appalled

<p>I would like to report the most embarrassing incident that happened to me today at the 50 durban road MR PRICE store (PMB). Earlier today I visited the Mr Price at the Liberty Midlands mall and purchased a top and did not receive a receipt. Instead they gave me an electronic receipt which was emailed to me. The same day, after fetching my 11 year old brother and my 4 week old infant, I visited the Mr Price at 50 Durban Road. I looked around the store and didnt find anything I wanted to purchase. When I left, I was confronted by security who saw the Mr Price bag which was at the bottom of my pram. I explained to the security that I had purchased this top at a different store and was not issued a receipt. The manager was called and I explained that I could show her the electronic receipt on my phone. She would not cooperate and did not want me to show her the evidence that I had infact paid for the item in the bag, After going to the back, the supervisor returned and said that I could leave as the size of the top I had in the bag was not available in her store. The way I was treated was most unacceptable and embarrasing. Not to mention very traumatising for my 11 year old brother. The Supervisor allowed me to leave the store with not so much as an appology for the treatment I received. </p>

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Replies (2)
Mr Price
Mr Price's reply10 Jun 2017, 09:51
Official

Good Day

We do apologise for the disappointing shopping experience out in Menlyn, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price

Mr Price
Mr Price's reply10 Jun 2017, 09:51
Official

Good Day

We do apologise for the disappointing shopping experience out in Hayfields, will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price