Appaling service from accounts department consultant

On the 25th of June 2021, I visited Mr Price Protea Glen to query interest that was charged on my account. Because it was too late, I was advised to return the following day to make a call to the accounts department from the phone in the store. Upon arrival, I was assited to make the call (The staff in store were so helpful and very nice). I waited a for +-30 minutes for a consultant and when I finally got through, a consultant by the name of Cleo I think was very rude, I could even hear her repeatedly sighing as I was giving her my personal information (ID and cellphone number) to confrim if I was indeed the account holder. I remained calm an polite. She then asked me to please hold and she hung up the call.

I requested the store assistant to redial the number and again I waited +- 30 minutes. She happened to to answer the call again, and I relayed my frustration to her as she hung up on me and its nearing an hour since I have been waiting to speak to someone, she was extremely rude and that angered, I expressed this to her and she hung up my call again. Is the Mr Price staff in the accounts department not trained in customer service. I remained polite until I realised that I was being disrespected!!!

We all have jobs to do, if she is not happy with hers then she should find a job that will make her happy. I am extremely disappointed in the service I recieved, I am sitting here and my query remains unresolved.