App glitches

Last Thursday I bought a few items online and I was struggling (not the first time the app is doing this). My money was taken but the order showed as cancelled on the app. Reported it on Friday and they refunded me on Monday. I tried to place my order again because I really want these items and they don’t have them in stores near me. The app is for convenience but it’s done more of the opposite because it keeps logging me out even while I’m busy on it and this time around it took my money but the order doesn’t reflect at all. I tried to solve it via their WhatsApp help centre but instead I was told to go to stores even further away from me. I don’t know am I the only one experiencing these app problems but they really need to look into it.