MS
Mandiaa S
1 reviews | Active since Nov 2017
15 Mar 2022, 03:10
App does not work
I have been unable to link my account on the app since October last year. I was told the app was being upgraded and that glitches and bugs were being sorted out. It is 5 months later and I still cannot do any transactions on the app as it tells me my account does not exist. There are items that are not available in store but I cannot purchase them online. I work odd until late and am unable to go in store for purchases or to make payment so I rely heavily on the app. I need this fixed ASAP as it is huge inconvenience. 5 months?! Come on guys.
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Replies (2)
Mr Price's replyOfficial
15 Mar 2022, 15:21Hi Mandiaa Sogobile
We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.
Many Thanks
Mr Price
We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.
Many Thanks
Mr Price
Mr Price's reply15 Mar 2022, 15:21
Official
Hi Mandiaa Sogobile
We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.
Many Thanks
Mr Price
We sincerely apologise for all the inconvenience you have incurred. You will be contacted by our customer care team who will handle the matter personally with you.
Many Thanks
Mr Price
MS
Mandiaa S's updateReviewer Update
16 Mar 2022, 14:00I am going back and forth with Mr Price with no resolution. I am so tired of your horrible service. You are asking me to send you the same things over and over again but are not giving me any solutions or alternatives. I am speaking to someone on email and Twitter yet nothing has come out of it. All I ask is to be able to make transactions online. Seeing that none of your stores have stock I asked for the item to be transferred to a store and then I can collect and pay there but I was told no. What other option do I have when it is your app that is down. It’s been down for 5 months. My first time raising this issue was in October and it’s still not resolved.
MS
Mandiaa S's update16 Mar 2022, 14:00
Reviewer Update
I am going back and forth with Mr Price with no resolution. I am so tired of your horrible service. You are asking me to send you the same things over and over again but are not giving me any solutions or alternatives. I am speaking to someone on email and Twitter yet nothing has come out of it. All I ask is to be able to make transactions online. Seeing that none of your stores have stock I asked for the item to be transferred to a store and then I can collect and pay there but I was told no. What other option do I have when it is your app that is down. It’s been down for 5 months. My first time raising this issue was in October and it’s still not resolved.