***** and ****mers

So there has been ***** happening on my account since 2022 August, someone is using my acc to get airtime almost R500 monthly, I have asked Mr Price to assist , I got an email back saying it has been resolved , nothing has been done, no credit since 2022 every month, I have done affidavit, sent to them , zero help, If you have an account with Mr Price be aware their staff is buying using your acc online and you are paying, I have been loyal paying monthly and this is a thank you I get ..Zero consideration