AMAZING SERVICE: MR PRICE (MALL OF AFRICA BRANCH, Midrand)

AMAZING SERVICE: MR PRICE (MALL OF AFRICA BRANCH, Midrand)

More than a year ago, I bought three (3) Salt V50s cell phones (which is actually a ZTE8050, made in partnership with the Salt Cellular company) from Mr. Price. These phones are amazing and my wife, adult son and I still enjoy them daily. Amazing specs, very durable and just over-all great phones. But, we needed three (3) back covers. Initially I was told that there were no accessories (i.e. back covers, screen protectors, etc.) available. This was because the phones came with screen protectors and clear back covers. I eventually tried buying them from both ZTE and Salt Cellular overseas, but no luck. These companies could not sell to me directly, here in South Africa. I decided to go back to Mr. Price (Mall Of Africa) and was amazed at the service I received from both Andiswa and Nokwanda. These two dedicated employees listen to me, understood my frustration and made it a priority to find me three clear back covers. This past Saturday I went to Mr Price and picked up the three (3) brand new back covers - free of charge! This is proof that dedicated sales staff not only increase customer satisfaction, but they also ensure customer retention, as I will surely buy my next mobile phones from Mr. Price, Mall Of Africa, Midrand (Gauteng). Thank you again, Andiswa and Nokwanda. Ps. Not only will I purchase cell phones from this outlet, but also clothes and sports gear. A retailer with dedicated and committed staff!