IS
Innocentia S

1 reviews | Active since Jun 2012

14 Jul 2017, 08:40

Always out of stock at the last minutes when you have checked out

<p>My first order was on the 26 of June , i received an email after i had shopped at Mr price online store that one of the items i had ordered was out of stock , I thought okay this things happen and i let it slide . then 11 July i go shopping again , checked out and i even got the shipped message the same day i was so impressed. how with then , on the 12th however i received an email stating 2 x joggers were out of stock. I was furious how does this happen agan ? shouldnt they have put some method in place to avoid such? so on the 13th i received 2 emails to come and collect , one from mr price and the other one from mr price sport . i got the mr price order okay with no hassle . mr price sport however was another story . they looked and looked for my order and they couldnt find it . even though it was delivered that day . I waited for a good 20 minutes while they looked for it , but you know what i noticed when they had entered the my order number ? The order had 2 items , no email was sent regarding the out of stock. and i had to leave the store empty handed because they couldnt find it . I'm going to put the order numbers here incase anyone has answers for me ********** 18988 and ********** 42538 </p>

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Replies (1)
Mr Price
Mr Price's reply14 Jul 2017, 15:42
Official

Good day

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price