Airtime *****

This is my 2nd complaint for the same matter which I did report 2-3 weeks ago. I have written and called Mrprice about airtime which they claimed I bought through my account. I have requested them to send me an IP address of the phone/ device which was used to logon to my account on that particular day. Fortunately I was able to get info about my usage for that month from my service provider. On the day they claimed I used my account to purchase airtime my phone was out of service because someone was trying to port b my number to another service provider and I was able to reverse all that within 24 hrs and during that time my phone had no service all. II want to know who in his/her rightful mind can purchase airtime of more than R500 in different amounts of 10 transactions in one day. I have sent my copy of my telephone report and numerous emails to their enquiiriies department and also to Rakhee Girdhari, and they all decided to be silent and I really don’t know who they’re expecting to pay for this mess which they themselves cant expliain or justify. The online customer service is as useless as their service center there’s no service at all, no one bothers to resolve this matter and Im expected to be a good paying customer but Im return I’m given a horrible service. Can someone from management if there’s any take up this matter as this seems like their ***** department doesn’t know what they’re doing