Air Time purchased on account

ACCOUNT NUMBER: *** <br> Kindly note that I received my statement, I have phoned last month and advised the agent that answered the call that I have not purchased all the airtime on the statement - I have queried it before at Mr Price store last year and was told that they are aware that there is a problem with the accounts where people have been charged incorrectly.<br> <br> The agent put a stopper on the account in order for no one to purchased airtime. <br> <br> I am very upset as I feel that it is *****, now I get told after receiving my statement that I have been charged an additional R209 for an agreement???? <br> <br> The strange thing about all of this is that my account was settled in full and never received any statements until last month??? <br> How do you explain this??? Which clearly indicating to me that there is something wrong.....<br> <br>