Accused of shoplifting

Upset client. I am writing to express my deep dissatisfaction with the treatment I received from staff at Mr Price Lakeside on Sunday.

While I was there to assist my mother in activating her card, an incident occurred that left me feeling humiliated and unfairly accused. My seven-year-old daughter was carrying a bag that I had purchased for her the previous, on 26/06/2024. The staff mistook this new bag as ****** merchandise and accused me of theft. I was publicly interrogated and asked to prove that the bag was purchased before 28/06/2024.

Fortunately, I had the online receipt on my email, which I promptly presented to verify my innocence. Despite this, I was treated as a ***** in front of other customers by the manager and staff. I was asked to stand aside and subjected to further embarrassment, despite my repeated assertions of innocence.

The level of service and the manner in which I was treated are completely unacceptable. Such an experience in front of other customers is distressing and has deeply affected me. My mother, who is partially blind l had to be there for assistance with paperwork, which was an added inconvenience due to this incident.

I am extremely disappointed by the conduct of your staff and intend to pursue legal action over this matter. This incident represents the worst customer service I have ever encountered.

This deserves to be published on Twitter FSP1450 and NCRCP46