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Dear Mr Price Customer Care Team,

I am writing to formally lodge a complaint regarding an incident that occurred on 16 February 2026 at your Mimosa Mall branch.

I was accused by the store manager, Vuyiswa, and her assistant of *****ing a scrunchie priced at R39.99. This causing me severe embarrassment and emotional distress and i missed my class. I was not given an opportunity to explain that the item had been purchased earlier at your Downtown branch.

I was taken to the store office and accused of theft and i was also comparedwith other people who ***** at the store when i cried while telling them that i did not *****. After contacting my father, he paid again for the item. We then returned to my residence to retrieve the original slip, which clearly proves the item had already been purchased. Upon returning to the store with this proof, the manager didn't properly review it, refused to take accountability, declined to apologise, and did not offer a refund.

My father missed his flight as a result of this incident. Despite clear proof of purchase, the matter was handled with a lack of professionalism, empathy, and accountability.