Accounts Department

Very disappointed with the accounts department. There appears to be a glitch in the amount that I am invoiced each month, I paid a bulk payment to reduce the monthly instalments, however my instalment amount had remained the same. I have let it go for the past three months, thinking that the system would correct itself, which has not happened. I decided to call the accounts department, but was met with a shut mind mentality, the person didn't even have my account in front of him but was telling me that he I was wrong and he was right. I had to be firm and ask him to hear me out, he then opened my profile but evidently hardly looked it and had made up his mind that he was not helping me. I tried to explain that in the past I had done this, and I have just done the same thing with your sister company Milady's and it brought down the instalments. He refused to hear me out, I asked to speak to someone that understood accounts, he put me through but not before dismissing me and telling me I was wrong. Unfortunately my call did not go through and I could not bear to be put through to someone with the same mentality again, hence this letter.