Account still not closed

<p>I am writing a complaint on behalf of a friend of mine with limited internet access who has requested me to assist her. In december 2016, she wanted to close her mr price account, and was informed that there is an amount to be settled before it can be done. Before end of January 2017, this account was paid up in full and the closure request was done again in-store. The clerk who helped, did say that the account IS indeed closed upon payment, and her card was destroyed in-store.</p> <p>23 february 2017 she received an account sms stating that she owes on the account, the amounts of the insurance and additional items which she had linked. This account was said and confirmed in store, to be CLOSED and INACTIVE. this balance is to be reversed and this account to be closed, as per request to a mr price employee who confirmed. Can this be dealt with as a matter of urgency, as her credit rating will be affected for something that she has already cancelled and closed.</p> <p> </p>