Account Payment

<p>I paid R2055 into my MRP account online via the mrp.com website, and used my credit card to do the payment. Upon concluding the transaction I received an error message stating that the transaction had failed ***** Prevention checks and was not successful. However when I log into my internet banking I can see the transaction in the Uncleared/Pending transactions list.</p> <p> </p> <p>I called ABSA and they say that the transaction was approved and provided me with the authorization number (094207). According to them the transaction needs to be banked by MRP.</p> <p> </p> <p>I called MRP and spoke to Leanne in Accounts. She stated that they have no record of the payment and cannot do anything to assist me.</p> <p> </p> <p>MRP: I cannot believe that your systems have no record of this transaction and that you are unable to find the credit card transaction and process it. Your service is pathetic. Your accounts call center agents are unhelpful and have no understanding or knowledge of how your systems work. </p>