Account paid but NOT according to them

This morning I received a call from the Mr Price call center with regards to my account. The lady stated that I did not pay my account and that I had to pay X amount asap. I told her that I DID pay my account on the 5th of October and that my account had NEVER been arrears. I always pay more than the normal amount requested. According to her I have to take my proof of payment to the nearest Mr Price store!!!! Really??? <br> NOW my questions to Mr Price:<br> Why's your system not picking up the payment that I've made on the 5th of October already (today is the 16th of October)!<br> Why don't you have an email address where I can send my proof of payment to? NOWHERE - not on ANY of your numerous website is there an email address!!! Lots of call center numbers though. <br> <br> Please people - this is the year 2015 - get with the program. Get your systems updated or at least provide an email address to the client. I'm working from 7:00 till 18:00 every single day - I really don't have the time to sort out your poor system problems for you. <br>