ACCOUNT NOT UPDATED & CLOSED SINCE 2017

To whom this may concern

I opened an account with Mr Price back in 2010 and due to unforeseen circumstances in 2015 i wasn't able to pay the balance owed on the account.

The account was handed over for collection.

In 2017 i started working again and made arrangements with Mr Price to pay R200 every month on the account until it was paid in full. A year after paying off this account i tried to open a new Mr Price account but my application was declined... I didn't think anything of it i thought maybe my credit score was low and that is the reason for them declining my application.

A few days ago i tried to apply again for a Mr Price account and to my surprise i was still declined... i found this to be rather odd as i have no accounts and my last account with Mr Price was paid up in full and closed... So i asked the lady (Jane Govender) who responded to my email from (***) why am i been declined... She responses and tells me that i still have an account in arrears with one of their divisions... that's odd because i don't have any accounts in arrears my last account was paid up and i never opened one again until now.

I have sent through all proof of payment slips from my bank with regards to the payments on the outstanding account i had with Mr Price and emails with regards to this email to *** However they are requesting a paid up letter which i did not receive for this account but it has been updated on credit bureau.

PLEASE CAN SOMEBODY ASSIST WITH THIS MATTER... AS I FEEL THIS SHOULD HAVE BEEN CORRECTLY DEALT WITH 3 YEARS AGO... WHEN IT COMES TIME TO TAKING PEOPLES MONEY AND HONDING PEOPLE FOR ACCOUNTS IN ARREARS YOU'LL ON IT AND DON'T WANT TO HEAR NO STORIES, SO I ALSO DON'T WANT TO HEAR STORIES AND WHAT THIS INFORMATION UPDATED WITH MR PRICE I DON'T WANT TO HAVE TO SEND ANYMORE EMAILS THEN I HAVE ALREADY... OH AND PLEASE SEND ME A PAID UP LETTER FOR THAT ACCOUNT.

Thank you in advance

Kind regards