Account Management

<p>This morning I experienced a shocking display of customer service.</p> <p> </p> <p>I was called by a account consultant, who clarified that the call was recorded of quality and training perposes, enquirering about the payment of my out standing balance.</p> <p> </p> <p>The level of disrespect I received was a bit shocking. As I have been out of the country for some time, and forgotten about my out standing R350.00. </p> <p> </p> <p>After 3 attempts of understanding what she was rattling off to me at the speed of lightning. The consultant informend me that I would have two days to pay the outstanding installment of R50 or otherwise R300 by the end of the month. Failure to do so would result in me being listed with the ICC. I then enquirer what that actually meant. She then explained in frustrated manner as if talking to a child. </p> <p> </p> <p>I was interrogated about when I would be pay the outstanding balance and responded with "if I am able to make it to the store today I would make the payment otherwise EFT", the whole situation was handled in an appalling manner.</p> <p> </p> <p>I then requested a reference number or code and was told that it wasn't possible. </p> <p> </p> <p>I have been been a loyal client of MRP across the board and am disgusted over the manner in which I was treated. If I as a young switched on individual struggled to understand what the consultant was saying, what is happening to all your other clients? </p> <p> </p> <p>Please could this this issue be addressed.</p> <p> </p> <p>Kind Regards</p> <p>Samantha </p> <p> ********** 15</p>