Account insurance canceled without permission.

I am very upset with mrp as they have decided to take it up on their own to cancel my account protection plan without consulting me or informing me in any way to be discussed. October 2018 my insurance was still active and when I went on debt counseling, they just cancelled my insurance which is NOT right. I have since been retrenched on 31May 2019 and after submitting my documents for the claim, I have been told that I suddenly no longer have insurance. They have not asked me, informed me, consulted with me BEFORE deciding on their own to cancel it.

I want this resolved and my insurance to pay out as I will take this further as it was not legally done.