Account inconvenience

Trying to open an account has never been as inconvenient as with MRP. On Tuesday I was in contact via the chat available online, as the website application did not want to work, on a phone or a laptop, I asked for help. A consultant advised me that applying in store may be easier. Yesterday we went in store to open an account, we were told that "accounts department said we are not allowed to open accounts". This is highly inconvenient as my friend, who needs to open the account, is a farmer who works 7 days a week. Yesterday we made arrangements and drove 40 km to the nearest MRP store, where they did not help us. Time wasted. Shouldn't the chat room have informed me that stores are not opening accounts? or was the store lazy? When bringing the online application that does not work, as well as yesterdays inconvenience to their attention, again on chat room, once again all that is done is we are sent an email or whatsapp number to apply on.