1 reviews | Active since Nov 2019
Account in arrears due to mr price online false information
The mr price online account profile system does not update correctly. This has made my account go into arrears which will affect my credit rating.
At the end of every month I used to check my mrp online profile to determine my balance and amount due. This way I haven't had the need to check my email statements. End of August 2022 my dashboard reflected a zero amount due so I did not make any payment.
On 14 September 2022 I received an sms saying that my account is in arrears. I immediately checked my online profile and it still reflected zero. I phoned mrp customer service and there were no agents available.
On 15 September 2022 I checked my mrp online profile again and this time it reflected an updated balance and amount due. I then made a payment and phoned mrp customer service again. This time they informed me that mrp do have issues with their online system but there is nothing they can do about my issue.
My issue is that my account went into arrears because the mr price online account profile system did not give me accurate information, thus my credit score rating will now be negatively effected. I must now bear the brunt of someone else's incompetence.
