Account *****ulence for the second time in 6 months period

I am Patricia Mogale a streetsheets account holder who was de*****ed last year at Mr price on the 29th Oct with an amount of R6000.The case was investigated and only closed end of Jan 2022.My card was replaced and I continued to pay the original balance which was R1800 prior to *****.

I was then given a new card which I bought with it on the 17/03/22 with an amount of R1100 and paid R500 immediately at Westgate mall .My balance is R2400.I have received an SMS to confirm my purchase immediately I left the store which I acknowledged.

On the 3rd April Sunday I went to the store to buy some socks ,I was told my balance is R7000 as I did a purchase at KZN Newcastle mall ,which I have never been there on the 22/03/2022.. Surprisingly I did not get the notification /confirmation SMS at that moment that my account is been used for a purchase of R5113 . Normally I get the email that remind me the account balance and amount due for the month ,for April I have not received anything yet.

I was embarrassed at the store and staff there treated me badly as if it's my fault to be de*****ed.How does one use someone s account without having the card and identity documents to verify the identity.I was told the store is full of customers I cannot be helped with my query I should come back next day before 4pm ,the lady called Desiree might help me.

I then decided to leave my contact numbers.Why Mr price group fail to protects it's customers from *****ulence?