Account department agent was extremely rude!!

Your customer service agents in your accounts are absolutely rude!!

My father called this morning to report ********** transactions on his account, and to ask for a way forward. My father is hard of hearing and repeatedly asked for the agent to confirm and repeat the email address he needs to send the affidavit to, and your customer service agent became impatient and rushed through it. I ended up having to intervene and he got snappy with me as well. He was practically whispering I could hardly hear him, so imagine now for a person who is hard of hearing?!

I am livid. I want this matter sorted out for my father soon and for this account to be closed!!