Account closer

Can someone please assist as this is now going on to long. At the end of August 2021 my Mother went to Mr Price Vredenburg to close her account for the six time. Staff in the shop assist here and was very helpful. She was placed on the phone with an consultant as per procedure. Half an later we left the shop and assumed the account was closed. for the past 12 months she still receive statements via post. She tried again to close the account in Clanwilliam and there she was advice to call Mr Price herself. When she got home we called again and now we were advise that we must do it instore. Is there a reason why we have to run around from one store to another. do you have a quota in account closing. Why must we run all over South Africa to get the account close and why was the credit on the account not paid out on first closer request. We are unable to visit Mr Price again soon as the nearest one is quite a few kilometers away. She is now a pensioner and would not be using this again especially in this economy. Please close here account asap. Account number ***. And before you think this is a ********** post you have here phone number on file call her, because she will not go into the store again after so many failed attempts of trying to close an account and if you do not have her phone number ***. You do not have any excuses not to close this account any more