Account Cancelation *****

I decided to close my Mr Price account due to me not using it anymore, and to be honest I do not see the reason why I need to make monthly admin payments to something I used maybe twice in 5 years. After logging an account cancelation request on the MR Price website I was contacted by a customer sales representative assuring me that my account was closed and that poor old Mr Price is very sad to see me leave. This all happened on the 2nd of Feb 2024. On the 11th of March 2024 I get an SMS stating that I have available credit and that Mr Price would be very happy if I were to come and spend some money. I then checked on my account and realised it has not been closed as stated by the customer sales representative and that they have charged me admin fees for the month after the confirmation of my account being closed.

The above issue was again raised to Mr Price through their website's ticket service. I had one reply asking for my credentials, which I then supp****, from there I have not had any correspondence on the problem from them directly.

I need an answer as to why my account is still open after confirmation that it has been closed and when this will be resolved.