Account **** and Poor service.

No company its perfect but how it rises from its fall makes them worth it. Let me save you from hating this shopping store because they got nice clothes but bad maintenance in accountd and customer service.

Someone was able to buy airtime on my account worth more than R1000 and I did not even know that Mr price sells airtime to start with. Its not their fault as this is caused by externals but let me show you how its now their fault and I have lost faith in them.

I made the ***** request on the 19th of July 2024 and since then nothing was ever communicated to me, I emailed multiple times to the ***** team and no response on the update. I need an update because their service fee and interest is charging me still and the percentage of the interest and service is contributed by the cost of something I am not responsible for and no hope is being instilled to me that they are still busy and will revert shortly. Their policy says we must continue to pay our monthly amounts but what happends when the statements do not come through and I had to request them? They wanted to charge me for being in arrears when they are the ones that did not provide the statement? My biggest question is must I pay the instalment of an amount that I do not know of cause I would be afraid to be charged on that account ? Yet if they were quick to resolve their matters, this wouldnt happen.

To my surpirse I asked the customer care how frequent do they have this cases, the answer was "so frequent". So if this is so frequent why is the resolving of the matter not improved? Does this not ring a bell that something is wrong with their account with regards to such airtime purchases to the extend that they implement ways to sheild both customers and themselves from this?

It seems like they are enjoying this trend as maybe it brings extra money through interest and service fees but what is more important? Clients or money?

Mr price, you are who you are because of each and every customer. You do not sell your clothes to ghosts, wake up and treat us better!