KM
Karabo M
1 reviews | Active since Sept 2022
20 Aug 2024, 07:29
Account *****.
I am concerned about the usage of my account that is out of my control. Someone has been using my account to purchase airtime and have used over R2000 rand I reported this and was told " this is what happens when you buy airtime". Furthermore, I HAVE NOT BEEN BUYING airtime. I am appalled with the lack of care for customer accounts.
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
20 Aug 2024, 10:55Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply20 Aug 2024, 10:55
Official
Good Day
Trust you well
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
KM
Karabo M's updateReviewer Update
21 Aug 2024, 17:04To Smangele Mkhize, i hope to extend my deepest gratitude with the actual care I received from you. I advised that I am fami**** with customer service and I can confidently express that by far your service is unmatched. Your turn around time was impressive and the due diligence you showed is appreciated.
Thank you does not begin to express the peace of mind you brought, I hope your colleagues and managers understand and appreciate the gem you are and that your service can be transferred to others.
Thank you does not begin to express the peace of mind you brought, I hope your colleagues and managers understand and appreciate the gem you are and that your service can be transferred to others.
KM
Karabo M's update21 Aug 2024, 17:04
Reviewer Update
To Smangele Mkhize, i hope to extend my deepest gratitude with the actual care I received from you. I advised that I am fami**** with customer service and I can confidently express that by far your service is unmatched. Your turn around time was impressive and the due diligence you showed is appreciated.
Thank you does not begin to express the peace of mind you brought, I hope your colleagues and managers understand and appreciate the gem you are and that your service can be transferred to others.
Thank you does not begin to express the peace of mind you brought, I hope your colleagues and managers understand and appreciate the gem you are and that your service can be transferred to others.
Mr Price's replyOfficial
22 Aug 2024, 11:29Good day,
I trust you are well.
Thank you for the awesome feedback and support.
This will be sent out to our management team and the associate.
Kind Regards,
Mr Price
I trust you are well.
Thank you for the awesome feedback and support.
This will be sent out to our management team and the associate.
Kind Regards,
Mr Price
Mr Price's reply22 Aug 2024, 11:29
Official
Good day,
I trust you are well.
Thank you for the awesome feedback and support.
This will be sent out to our management team and the associate.
Kind Regards,
Mr Price
I trust you are well.
Thank you for the awesome feedback and support.
This will be sent out to our management team and the associate.
Kind Regards,
Mr Price