Absolutely ridiculous!

<p>Honestly, this has become a joke. I requested a refund of R394.99 on the 3rd of July. It is now the 1st of August and nothing! They wanted me to send my banking confirmation details (like its loan) and I did that. Please can MANAGEMENT get in touch with me and assist. Laverne and Dalene have done nothing but annoy me and drag everything out unncessarily! Everything is 5-7 days! I am tired of this! I need MANAGEMENT to tell me why is it so difficult for me to get a refund that is due to me? The jacket didn't even arrive within the stipulated time frame which I paid extra for. How can you operate like this? Have you not seen how Zando or Spree do things? Can you not adapt? Ecommerce is supposed to be quick, easy and convenient and CLEARLY you don't understand any of that with this backward model and your modus operandi. Truly pathetic! 4 weeks! FOUR WEEKS!</p>