Absolute bad service

Placed an order online and it froze right after it deducted money from my account. Did not receive confirmation email yet funds were deducted. Called and was told to send proof of payment. Sent it while I was in the line and agent advised she did not receive it. I sent it again and she confirmed she received it and will escalate to the finance department and advised that I have to wait 48 hours. Funny how they take money instantly from your account yet you have to wait 48 hours to get your money back. Online app is bad would not recommend it to anyone.