A very unsatisfied long term client.

In March of this year (2021) I had some issues with purchasing a voucher online. The site glitched and kept kicking me out mid purchase. I tried about 4 times before succeeding. It was only the following day that I discovered all 4 attempts went through so I requested that 3 of the were reversed. I spoke to 2 people on the phone and double checked in store. Assured each time that it was sorted. Fast forward to May and curious about my account being so high I investigate only to find that they were never reversed. I call customer care again, twice. Both times my call is cut after being on hold for about 20 minutes. On top of the calls I have also sent 3 emails to the email address given with the emailed statement. It has been a week and I have not had a response to my mail nor a call back. I am constantly called by MRP accounts division following up on my payments which they can't seem to keep track of...and yes, they are paid. But no one can call me regarding the loss of my money that I have had to pay along with interest accrued over the last 2 months.

Not impressed.