A very bad taste Mr Price

So a few weeks back my mom complained that she could not deal with the phone I bought her at Mr PRICE Blue Route Tokai. She said the phone had been switching off, dropping calls, froze amongst other things. Since she had been in hospital she decided to go straight to the store after to enquire. We had waited in line until a promo assistant said to stand at her desk. The sales consultant became available and we asked her for assistance but she stopped us claiming another lady who was purchasing 2 cellphones were before us. This was not the case as the promo assistant nt and other customers told her we'd been in line for 30 minutes. Seeing the discomfort on my moms face the promo girl said she'd assist the other customer but this sales consultant just refused to help us having the worst attitude and being adamant that this other lady was before us because she wanted the sale so badly. I boxed all of our belongings and left as I was on my lunch and tried to atleast fix this one discomfort for my mom. A week later I then had my second taste of bad service with Mr Price when I wanted to purchase a black RT Teddy Statement Pul***** online which was not available. I checked for the instore availability which they had my size. Tried calling however no pick up . When the call was picked up it was diverted before I could even give my full explaination (this happened 5 times) . Going into Blue Route store to enquire and very rude staff member said 'We do have it in stock but its still in the store room in boxes and its too much effort to look for". Querying why the other colours and stock was unpacked (most sold out already) she repeated that its just too much effort. I was shocked cause usually an establishement would take your information and hold the item aside until unpacked and contact you to collect it and pay for it. But this was not the case she simply said it was too much effort and walked away without apologizing.

This left a very bad taste in the mouth as on both of the occasions staffs attitude was purely "you do not matter" and the I don't care attitude.

You've lost a few customers Mr Price.

Please invest in your customer care cause this matters alot!