A request for replacement of cellphone

A request for replacement of cellphone which is having a problem.

I am writing this review with great dissatisfaction from the service I received from the above mentioned store. I bought a new cellphone on a account on this store on the 22nd of April 2023. When switching on the phone the next morning (23/04/2023) we noticed there was a reddish line appearing on the left hand side of the phone. We then immediately returned it to the store thinking they will replace it. They took the phone, informed us that the store's Vodacom technicians are still going to investigate it and will give feedback as soon as done. To my surprise on the 04/05/2023 I received a call from one of the technicians by the name of Unathi from landline number: *** who told me that in order to fix this phone's problem they are going to need an amount of R2760.75. I then told her that I was expecting them to tell me what was the issue / problem with that phone which she was not prepared to share with me. I then told her that 'How should I pay repair of phone for such an amount whereas I bought it for R1900.00. That suggestion surely does not make business sense. I then told her that this was bought through a Mr Price account. She then requested me to sent her a copy of transaction / invoice to what's up number: ***, Job card no: ***3 which I did send today (05/05/2023). What I would like Hello Peter to help / assist me with is that I should get a new item (Cellphone) from this store in the name of fairness. I DO NOT WANT A FIXED PHONE AS I BOUGHT A NEW ONE. If you can do that for me I will appreciate. I hope to get positive feedback from you.

Kind regards

Freddy M ***