LB
Linden B

1 reviews | Active since Sept 2017

03 Sept 2017, 16:14

A contradictory policy!!!

On 3 September I attended Mr Price retail store at Mall of Africa to return goods. I had the slip and the goods and the security advised I would not be allowed to take my packet into the store, she will bring it to the till and she loitered around and conversed with everyone else until I demanded she goes to my till with my packet with goods I had purchase and proof which was present. I was told by the cashier that people will ***** and put things in the packet however there were other customers who had jusy purchased walking around in the store still shopping with their packet. I cannot understand why my husband and I, pushing a baby in the stroller were targeted with this policy and singled out as compared to their patrons. I still maintain ownership of my goods and I cannot understand why I cannot hold my own goods until I return ok them or even stand in the wueWe were treated like *********. This is disgusting and I refuse to return to this store.

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Replies (1)
Mr Price
Mr Price's reply04 Sept 2017, 12:55
Official

Good day

We do apologise for the disappointing shopping experience out in Mall of Africa your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price