TK
Tanya K

1 reviews | Active since Jun 2012

29 Mar 2015, 21:20

7 Ladies behind till, none helpfull with purchase

I went to Mr Price Home in Tygervalley. I wanted to purchase a new bathroom set. When i came to the tills to pay, there were 7 ladies behind the tills. I was the only costumer there at that time of day. So one of the lady asked another lady to help me, because she couldnt at that time. So the first lady got up and walked away. She then asked a second lady that was sitting on the floor, but didnt respond to her first request. She asked the second lady again, where she finally got up, just to end up talking to another lady behind the till. Still none of the 7 ladies even tried to help me. After standing there, waiting for any of the 4 ladies to help me, i left the stuff on the counter and walked away. So you can definitely find out who was working behind the tills on Sunday 29 March, at 3:30, at the Tygervalley branch and just please train them again on how to actually assist people when purchasing items.

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Replies (1)
Mr Price
Mr Price's reply30 Mar 2015, 11:26
Official
Hello teekaypop,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price