7 Days and no feedback

I have sent them the tracking details of the phone and sim and accessories being collected and requested feedback from this. It is now 7 days later and yet no feedback. I requested for feedback this morning and yet still no feedback.<br> <br> Yes they advised it may take 7 to 21 days to send a new phone and Sim however it is good customer service to give the customer feedback and to keep the customer updated after all the problems I have experienced with them.<br> <br> Do you really care about customer service or is this not important to Mr Price???