3 days to make a purchase I'm not sure I want anymore.

I went shopping online at Mr Price on the 4th of January, got stuck, called their customer care line and heard (on the recording) that I could whatsapp them with my query, sent a message asking for help (thinking WhatsApp would be faster than sitting on hold)...

It is the 6th of January. I have not yet been helped.

4th January: 16:11 - sent my first request for help 16:12 - received a message offering assistance 16:13 - he transferred me to the online department 16:22 - online department assistant offered help 16:23 - I said thank you 16:26 - reported back that it was still not working 16:27 - assistant asked for my email address 16:30 - assistant MARKED THE CONVERSATION RESOLVED and finished off with 'Always happy to be of service!" 16:30 - I sent email address and asked them to please stay and keep helping...

They were gone. I had to start the entire process again.

5th January: 11:05 - I started the process again [lots of back and forth with silence between when my response and an assistant coming back to me... at one stage there was AN HOUR of 'being on hold'] 13:53 - assistant: "I will get back to you with feedback" 13:54 - assistant: "Thank you for contacting us, have a great day further."

6th January: Nothing.