2 weeks to correct wrong delivery

placed an order online Order number ***. Received this order 2nd May 2025, however when I opened the package it was an incorrect order. I emailed Customer Service 5th May to inform them that I have received the wrong order and was assisted by Siyasamkela Maphumulo. I sent all relevant information with pictures of the items and stickers on the box. Siyamekela had no empathy for my situation and no remorse or general customer service. Responses were robotic and automated. It's been two weeks now and still nothing has been resolved. I'm still waiting for my order which has baby items that no one seems to care about. This has been the worst Customer service I've ever received. Imagine waiting 2 weeks going on 3 weeks for baby item. I'm frustrated and Angry. I've been asking and asking for this to be resolved but nothing is being taken seriously. I'm so frustrated that I asked for this order to be canceled, knowing that I still want these items. I still want my order and I want this resolved. I don't want to pay for it either and expect a refund in full because who waits 2, almost weeks for baby items to be delivered. I am 8 Months pregnant and this whole situation is stressful