JG
Jenna G
1 reviews | Active since Dec 2012
20 Nov 2018, 15:31
2 Accounts in My Name
I have requested a statement numerous times yet nobody can be bothered to get back to me. I was assured on the 16/10/18 that this info was updated on ITC but this was not done. I have paid this account in full in November 2016 while I was on extended maternity leave. In January 2018 I was told that the account had been closed and I should open a new account which I did. Upon checking my profile on Clearscore.co.za I noticed 2 MRPMoney accounts - one with and arrears amount of R884?!?! Kindly ensure I receive statement for ********** 085 before the end of the day, as I now have 2 accounts in my name and am listed as a bad payer. I want this resolved TODAY!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Mr Price's replyOfficial
20 Nov 2018, 15:38 Good Day
Trust you well
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
Trust you well
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
Mr Price's reply20 Nov 2018, 15:38
Official
Good Day
Trust you well
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
Trust you well
You will be contacted by our Accounts Department who handles the matter personally with you.
We thank you for bringing the matter to our attention.
Warm Regards
Mr Price
JG
Jenna G's updateReviewer Update
20 Nov 2018, 16:10Generic response - received an email with my current account statement attached. Rep**** and asked for the correct account to be sent at which point I was given a different email address and phone number to call since my account had apparently been handed over which is strange since it couldn’t have been more than maybe 2 months in arrears, I was unemployed from Sept 2016 and the account was paid up in Nov 2016. Pathetic customer service
JG
Jenna G's update20 Nov 2018, 16:10
Reviewer Update
Generic response - received an email with my current account statement attached. Rep**** and asked for the correct account to be sent at which point I was given a different email address and phone number to call since my account had apparently been handed over which is strange since it couldn’t have been more than maybe 2 months in arrears, I was unemployed from Sept 2016 and the account was paid up in Nov 2016. Pathetic customer service
Mr Price's replyOfficial
20 Nov 2018, 16:34 Good Day
Trust you well
Please accept our sincerest apologies regarding the experience you had with us.
We have sent a request to update your account to ITC, EXP, COMP, XDS, CPB and VCCB. Once we have response from the bureaus, we will provide feedback.
Kind Regards,
Mr Price Group
Trust you well
Please accept our sincerest apologies regarding the experience you had with us.
We have sent a request to update your account to ITC, EXP, COMP, XDS, CPB and VCCB. Once we have response from the bureaus, we will provide feedback.
Kind Regards,
Mr Price Group
Mr Price's reply20 Nov 2018, 16:34
Official
Good Day
Trust you well
Please accept our sincerest apologies regarding the experience you had with us.
We have sent a request to update your account to ITC, EXP, COMP, XDS, CPB and VCCB. Once we have response from the bureaus, we will provide feedback.
Kind Regards,
Mr Price Group
Trust you well
Please accept our sincerest apologies regarding the experience you had with us.
We have sent a request to update your account to ITC, EXP, COMP, XDS, CPB and VCCB. Once we have response from the bureaus, we will provide feedback.
Kind Regards,
Mr Price Group