1-3 working days shipment is a LIE!

<p>I went online shopping on the Mr Price site this past Monday. They had some amazing Cyber Monday deals which I could not resist.</p> <p> </p> <p>They also promised free door-to-door shipping with purchases over R550.</p> <p> </p> <p>I ordered 2 parcels that day, one qualified for free shipping while the other one (although over R550) was charged R45 for door-to-door shipping.</p> <p> </p> <p>I am now sitting on day 3 after my order has been placed and my orders are still listed as being "processed" on their site.</p> <p> </p> <p>I have tried to email and connect via their online chat multiple times with zero luck. No one had gotten back to me on either.</p> <p> </p> <p>This morning, I decided to call their custom care line and find out what is happening.</p> <p> </p> <p>Spoke to a lovely lady named Navashnia, told her what my problem was and her response: "Sorry ma'am but the 1-3 working days shipment only starts once the courier has the parcel in their hands."</p> <p> </p> <p>Small note: NOWHERE on the Mr Price site does it say the above! </p> <p> </p> <p>The below is all that is listed:</p> <p>Express (Door to Door)<br />1-3 working days</p> <p> </p> <p>Firstly, why would I pay R45 for a parcel that I have to wait for over a week? I might as well have gone the economy route which is 5-7 working days.</p> <p> </p> <p>I then asked this lady to put me through to her supervisor. Her supervisor informed me that my parcels will be delivered this week Friday. That makes it FIVE working days and not THREE!</p> <p> </p> <p>This is totally unacceptable! </p> <p> </p> <p>The excuse of "oh, we experienced so much traffic to the site on Monday" is really old. Do they not plan for such things? If you know that people are going to shop on Monday and possibly crash the site - why not inform customers that there might be a delay in shipping.</p> <p> </p> <p>I actually want my shipment fee back! No doubt about it! </p>