ER
Elisa R

1 reviews | Active since Jun 2022

11 Dec 2024, 10:59

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Morning I'm not happy with service Ii got to Mr price kids on the 07-12-2024 around this time13.20.

We went to the store to buy some items for my child and whn we get the at the till point it wasn't busy the first cashier was kea or kele she was busy with customer well she was talking with another customer and I notice she almost doing that and it's rude. And assistant store manager was busy with this other cashier assisting this lady at the last till two till where not operating.and this other guys was busy with make down cause he was checking price. And the other guy was asking if they is anyone with laybuy.

What ****ed me off is the queue wasn't that bad at the moment and this lady was assistant at the last time with 2 cashier was holding a child going in and out to staff entrance and she took more than 20 minutes,and the queue get more customers and assistant store manager helped us with EFT transaction mobile till I can put that way. But she was standing at the till point maybe to avoid unnecessary cash flow matter to assist us.

Well busy with us she chatting with other staff and I great her and I asked her she is the assistant store manager and she answered me back by saying nope I borrowed this it's not mine.and I reply by you are wearing it.and if I complain I will mention you. She never bordered to ask me what's wrong why are you asking what are you looking for how can I assist you she failed to ask me those questions. This is kind of service we should go to for shopping 😔 😔 😔 😔. Mr price hammanskraal jubilee mall (19970) assistant manager Bervley lebalo bele

Stuff they were never trained how to handle a customer how to give a customer service why are they doing those to us as a black customer why can't we get those service when we go to wonderpark when we got to Pretoria central why are we getting those bad service when we get to where we are staying in a rural area why are we being treated bad by your stuff.

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Replies (1)
Mr Price
Mr Price's reply11 Dec 2024, 16:02
Official
Hi Elisa oumakie Raleting,

I trust you are well. 
Thank you for taking the time to bring this matter to our attention. We would like to apologise for the inconveniences and frustration caused and assure you that we are investigating this matter.
Your post will be sent off to the Regional Manager for Mr Price Hammanskraal and you will receive personal feedback shortly. 

Warm Regards,Mr Price