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1. I ordered online and made payment on the 9th of April 2016.<br> 2 Mr price delivery terms for store delivery are 3 - 5 working days which means my items should arrive between 13 to 15 April. So I emailed the help service, and was told that<br> a) my reference number was wrong and b) Mr price account number was wrong.<br> both these statements are wrong my reference number was wrong and the account number was correct.<br> 3. then the lady did not apologise but came up with another excuse that the account number on my deposit slip had hyphens. Absa uses the hyphens to make it easier to read.<br> <br> The Mr price lady went on to say that the teller must have made a mistake and inserted the hyphens (allegations).<br> <br> So I went to the same Absa branch I made the deposit and told them. they told me its not possible to inserts hyphens because the system does not allow it.<br> <br> I am truly disappointed Mr Price service all you had to do was apologise and take responsibility!!!