LN
Lihle N

1 reviews | Active since Apr 2015

12 Dec 2019, 19:12

Pathetic Unprofessional Valet Service

I booked my car for the 12th Dec till 16th Dec and we were late for running late for our flight due bad traffic because of an accident. When arriving at departures I called to find out the exact spot this Vally guy told us to go to the valet parking sign we did but couldn’t park as there was no space so we drove slightly down when we told him he was extremely rude and told us to go around because his drivers will not walk to us this was even after I told him we rushing to catch our flight he was not bothered.. We went around came back and dropped the car ran inside only to find that the boarding gate has just closed.. called him back to tell him to please return the car as we missed our flight he said they extremely busy and doesn’t know when they will be able to bring back the car. I asked him for a rough estimate so we know what to expect he blatantly refused and said he won’t do such we must just wait the frustrating thing is his tone and approach.. very unprofessional with no sense of customer service. He just doesn’t care. The driver asked if they should come pick up the care for on the next day as we rebooked our flight for the next morning but I said no thank you. Will never use their services again simply because of that rude man.

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